At Bright Business Kerala, we strive to ensure that our users have a seamless and satisfactory experience on our platform. However, we understand that there may be instances where users encounter issues or have grievances. In such cases, we have established a robust redressal policy to address your concerns effectively and efficiently.
1. Grievance Redressal Mechanism:
If you have any complaints, grievances, or feedback regarding our website, content, services, or any other aspect of your experience with Bright Business Kerala, you can reach out to us through any of the following channels:
- Email: You can email us at info@brightbusinesskerala.com with details of your grievance. Please ensure to provide all relevant information to help us understand and resolve your concern promptly.
- Contact Form: You can also submit your grievance through the contact form available on our website. Simply fill in the required details and describe your issue or concern in the message section.
- Helpline: We have a dedicated helpline number where you can call to register your grievance or seek assistance from our customer support team. The helpline number is +91 9349293949.
2. Timelines for Redressal:
Upon receiving your grievance, we will acknowledge its receipt within 24 hours and initiate an investigation into the matter. We aim to resolve all grievances at the earliest and strive to provide a resolution within 7 days from the date of receipt.
3. Escalation Process:
If you are not satisfied with the resolution provided or if your grievance requires further attention, you may escalate the matter by contacting our designated escalation officer. Details of the escalation officer will be provided along with the initial response to your grievance.
4. Feedback and Follow-up:
We value your feedback and will use it to continually improve our services. After the resolution of your grievance, we may reach out to you for feedback on the handling of your complaint and your overall experience with Bright Business Kerala.
5. Transparency and Confidentiality:
We are committed to maintaining transparency in our redressal process while ensuring the confidentiality of your personal information and grievance details. Rest assured that all information shared with us will be treated with the utmost confidentiality and used only for the purpose of addressing your grievance.
6. Legal Recourse:
In the unlikely event that your grievance remains unresolved or you are dissatisfied with the outcome, you may explore legal recourse as per applicable laws and regulations. All legal proceedings shall be within the jurisdiction of the courts of Ernakulam district (Kerala, India)
7. Review and Modification:
We reserve the right to review and modify our redressal policy from time to time to adapt to changing circumstances and improve our grievance handling process. Any updates to the policy will be communicated on our website.
For any further clarification or assistance regarding our redressal policy, please feel free to reach out to us through the aforementioned channels. We are here to ensure that your experience with Bright Business Kerala is positive and satisfactory.